Privacy Policy
Last updated: March 20, 2026
VelosLuxe LLC ("VelosLuxe," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes what information we collect, how we use it, and your rights regarding that information when you visit velosluxe.com or use our services.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information when you interact with VelosLuxe:
Personal Information You Provide:
- Full name (first and last name)
- Email address
- Phone number
- Appointment preferences and service interests
- Any additional information you voluntarily submit through our forms
Automatically Collected Information:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referral source
- Device type and screen resolution
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and manage your appointments
- To send appointment reminders and post-treatment follow-up messages
- To send promotional offers and marketing communications (only with your explicit consent)
- To respond to your questions and customer service inquiries
- To improve our website, services, and user experience
- To comply with legal obligations
3. SMS and Text Messaging
VelosLuxe offers SMS (text message) communications as a convenience to our clients. Our SMS program operates as follows:
Types of Messages: If you opt in, you may receive transactional messages (appointment confirmations, reminders, post-treatment care instructions) and/or marketing messages (promotional offers, special discounts, loyalty rewards).
Consent: We only send SMS messages to individuals who have provided explicit, voluntary consent through our website booking form or in-person intake process. SMS consent is collected via a separate, unchecked-by-default checkbox. Consent is not required as a condition of purchasing any goods or services from VelosLuxe.
Message Frequency: Message frequency varies depending on your appointment schedule and communication preferences. Transactional messages are sent as needed based on your appointments. Marketing messages are sent no more than 4 times per month.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. VelosLuxe is not responsible for any charges imposed by your carrier.
Opting Out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent. You may also contact us at dallas@velosluxe.com or call (928) 582-1712 to opt out.
Help: For assistance with our SMS program, reply HELP to any message or contact us at the information above.
SMS Opt-In Data Is Not Shared. We do not sell, rent, lease, or share your SMS opt-in consent information or phone number with any third parties or affiliates for their own marketing purposes. Your SMS consent data is used solely by VelosLuxe to deliver the messages you have consented to receive. The only third parties with access to your phone number in connection with our SMS program are our telecommunications service providers (such as our SMS delivery platform), who are contractually prohibited from using your information for any purpose other than delivering messages on our behalf.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly (e.g., session management, form submissions).
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
You can control cookies through your browser settings. Disabling cookies may limit certain features of our website. We do not use cookies for SMS opt-in tracking or to share your data with advertising networks.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of personal information at rest
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security assessments and monitoring
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards reasonably available.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we update or correct inaccurate information.
- Deletion: You may request that we delete your personal information, subject to any legal retention requirements.
- Opt-Out of SMS: You may opt out of text messages at any time by replying STOP or contacting us directly.
- Opt-Out of Marketing Emails: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email.
- Data Portability: You may request your data in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at dallas@velosluxe.com or call (928) 582-1712. We will respond to requests within 30 days.
7. Third-Party Services
We may use third-party services to operate our business, including appointment scheduling platforms, SMS delivery providers, email marketing tools, and analytics services. These third parties only have access to your information as necessary to perform their functions and are contractually obligated to maintain confidentiality and security. We do not sell your personal information to any third party.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or our SMS program, please contact us:
VelosLuxe LLC
Email: dallas@velosluxe.com
Phone: (928) 582-1712
Mesa, AZ